B2B Refund & Cancellation Policy

1. B2B Order Cancellation

A business buyer requesting cancellation should contact Aditya Trading as soon as possible. Cancellation eligibility will depend on the stage of the order, procurement status, stock allocation, dispatch status, customized requirements and costs already incurred.

2. Orders Already Procured or Dispatched

Orders for which materials have already been specially procured, allocated, packed or dispatched may be subject to deductions or may not be eligible for cancellation depending on the circumstances of the transaction.

3. Return Requests

Return requests will be reviewed based on product condition, product category, invoice details, order specification, manufacturer requirements and the reason for return.

Products that have been installed, used, altered, damaged after delivery or specially procured for a buyer may not be eligible for return unless otherwise agreed.

4. Damaged, Short or Incorrect Supply

Buyers should report visible damage, shortage or incorrect supply as soon as reasonably possible and provide the relevant invoice, order details, photographs or other supporting evidence required for verification.

5. Refund Eligibility

Where a refund is approved, the refundable amount may be calculated after considering applicable product value, procurement costs, transport charges, handling costs or other legitimate expenses already incurred in connection with the order.

6. Duplicate or Incorrect Payments

If a duplicate payment or incorrect payment is received, the buyer should provide the relevant transaction details. After verification, an amount found to have been received incorrectly may be refunded through an appropriate payment method.

7. Refund Processing

Approved refunds will be initiated after verification of the order, payment and applicable deductions. The time required for funds to reflect in the buyer's account may depend on the banking or payment service provider involved.

8. Requesting a Cancellation, Return or Refund

The buyer should provide the business name, invoice or order reference, contact details, payment information and reason for the request.